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Where HBS, HCJ, HMC, PPK, TCJ, FPK/SCK, MGC, CBK, Ladro and K.I.N.G all live happily ever after.

Saturday, July 08, 2006

Nuggets of Wisdom

Well my experience has been filled with bad Singaporean customers. I accept the point that Caucasians have "thank you's" ingrained into their consciousness, but at least saying "thank you" without really meaning it is still better than giving you arrogant looks. What's more, what are we to say about our culture then, that we do not even have the basic courtesy of showing gratitude?

In lieu of recent working experience, here are some pointers as to what you should NOT do at a restaurant:

1) Walk into an outlet and ignore the greetings of the service staff. You are giving the staff a bad first impression, which might result in drastic measures exacted onto the food and drinks served to you.

2) Strut around the outlet like you own the place. The staff are there to show you to your seats. In your ignorance you may plonk your behind onto seats which are reserved, resulting in plaintive pleas by the servers to get you to vacate the seat, upon which you will kick up a big fuss and sulk. This will just further reinforce abovementioned negative impression.

3) Snap your fingers at service staff to get attention. They are people who just happen to be willing to serve you, not your pets. For all you know, some service staff actually are highly intelligent, and may be leading more high-flying careers than you in the near future.

4) Order items one at a time. It's bloody irritating when you ask for napkins, then when the napkins arrive, ask for iced water, then upon arrival of iced water, ask for warm water because you've got a bad throat that day. Beware additional "ingredients".

5) Demand iced water. Especially on busy days. The staff really don't have time to fill your tinkly little glasses with iced water that only incur higher costs and give zero returns. Again, beware the addition of mysterious "ingredients".

6) Be fussy and sulky when service is slow. It's understandable to be unhappy when you see staff hanging around, chatting about their favourite movies, but when the restaurant is packed and the servers are darting around the place like crazed flies trying to sift out the garbage you're ordering, please be patient and wait.

7) Give arrogant looks that say "You're dumb" when wrong orders come. Sometimes the guy who serves you is not the guy who takes your order, so he might not be enlightened about your special pizza (e.g. "Seafood pizza with extra cheese, extra pickles, no fish, no prawns, no squid...")

8) Make out with your girlfriend/boyfriend. Well okay, the staff actually don't mind having a free show, but just don't get too slobbery. They need to clean up the place later you know.

9) Get drunk and go on an alcohol rampage. Sometimes nice managers may throw in some freebies for alleged slights, but don't go overboard and demand ridiculous things (e.g. Anchovy bread when all you deserve is a bowl of olives). They'll spit on the bread, throw it onto the floor, step on it a few times, then serve it with a smile. You're too drunk to notice anyways.

10) Ask to settle the bill by card, then change your mind to settle it by cash. The card's already been swiped, so too bad. When you get demanding, please be reminded that the kitchen and the bar are full of sharpy pointy equipment that can poke your eye out.

Have a nice day :)

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